S4

Customer Service – Complaints Handling

  • Full Time (Temporary)
  • Slough
  • Salary: £24,000 - £28,000

Ref:                                            1012

Job Title:                                 Customer Service – Complaints Handling (Temporary)

Length of Assignment:     6 months (usually longer)

Pay:                                            £24,000 – £28,000

Location:                                 Slough

Our client is a blue-chip company who offer second-to-none customer service.  They are looking for an experienced complaints handler to manage escalated complaints.

The role is busy – you will respond to and resolve all complaints received in an appropriate manner – whether by phone or email.  You will ensure the database is updated with every conversation and you will flag-up any potential issues to your Team Leader.

You will complete a regular report – summarising complaints and actions and current status.

It is important you can build good work-relationships as you will be working closely with other departments in order to resolve complaints.

Experience of Final Response letters is advantageous.

You will work to SLAs and be monitored against these.

Please only apply if you match all of the above criteria.

S4 is acting as an agency for this role.

At registration stage, to confirm your identity, you will be required to bring your passport and proof of address with you. Registration takes approximately 1 hour.
If you are emailing your CV to us, please ensure it has your home address, telephone numbers (including your mobile) and your email address on.
Thank you for taking the time to look at one of our vacancies. We look forward to receiving your CV.

Please note that only successful applicants will be contacted. S4 Personnel Ltd is only able to process applications from candidates who are currently resident and eligible to work in the UK.

 

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